AI Chatbots & Website Chat · For Restaurants
The messages arrive exactly when you're slammed. Table for six on Saturday, is there anything gluten free, do you do functions — answered without pulling anyone off the floor.
The enquiries do not arrive during a quiet Tuesday afternoon. They arrive at 7:30 on a Friday, when the pass is backed up and every person in the building is needed where they are. So they sit. By the time anyone looks, it's 11pm, and the table for six booked somewhere that replied.
The questions are almost always the same handful: is there a table on Saturday, do you have anything gluten free or vegan, can you seat a group of twelve, is there parking, are you open the public holiday. Every one of them is answerable without a manager — they just need answering *now*.
This is a timing problem, not a service problem. Your team is doing exactly what they should be. The gap is that nobody is free at the precise moment somebody is deciding where to eat.
What It Does
Tables and rough availability, dietary options, group sizes, parking, opening hours including public holidays, and whether you take walk-ins. Straight away, at 7:30pm on a Friday, without anyone leaving the floor.
Built from your real menu, not guesses. It says what genuinely is gluten free or vegan and, just as importantly, says when it isn't sure and offers to check — because getting this wrong in hospitality is a health issue, not a marketing one.
A twelve-person booking or a private function is worth far more than a couple, and it's the one most likely to be lost to a slow reply. Those get captured properly — date, numbers, occasion, contact — and flagged so you deal with them first.
A lot of booking enquiries land after you shut. They get a real answer at 11pm instead of waiting until someone opens the inbox at 10 the next morning, by which point the weekend is decided.
100% South Australian · No lock-in contracts
AI Chatbots & Website Chat starts at $1,500 as a one-off setup. For most venues that's one recovered function booking.
Everything we build is yours from day one — the system, the settings and the data. Any ongoing support is month-to-month.
Get Your Free Local Business Growth CheckIt captures the request — date, time, number of people, name and phone — and gets it to you to confirm. If you use a booking system you'd like it to work with, tell us which one and we'll tell you straight whether it can connect.
It's built from your real menu and to say "I'll check with the kitchen" rather than guess. We deliberately test it on the hard ones — coeliac, nut allergies, whether the fryer is shared — because a confident wrong answer there is a serious problem, not an awkward one.
This one sits on your website. A lot of hospitality enquiries do come through social, so if that's where most of yours land, say so during the Growth Check and we'll tell you what's actually possible on each platform rather than promising all of them.
It can, but only if updating it is easy enough that it actually happens. We set it up so a special is a short line you change yourself, not a job you book us for. A chatbot confidently describing last month's specials is worse than one that tells people to check the board.
It doesn't argue and it doesn't try to resolve it. It takes the detail, apologises plainly, and gets it to a manager quickly, flagged as a complaint rather than buried among booking enquiries. Someone unhappy enough to type it out is often still winnable, but only if a person reads it that day.
This is one trade's version of a bigger service. For how AI Chatbots & Website Chat works generally — what's included, how it's built and what it costs — see AI Chatbots & Website Chat. For everything else we do for restaurants in South Australia, see For Restaurants.
Free Growth Check
Take the free Growth Check. We'll look at your calls, your Google listing, your website and your bookings, and tell you what to fix first — including when the honest answer is something other than this.
