Missed Call & SMS Automation · For Health & Dental
One person on the desk, two patients in front of them, and a phone that keeps ringing. The callers who don't get through book somewhere else — quietly.
It answers in a real conversation, works out what you need, and takes a message or puts you through. That's the same thing we'd build for your business — judge it before you talk to us.
Between 8:30 and 9:15 your front desk is checking in the morning list, taking payments, and answering the phone. It cannot do all three. The calls that ring out during that window are not from people with a mild query — they're often the ones in pain who will ring the next clinic within the minute.
The same thing happens at lunch, and again in the last half hour of the day. It is not a staffing failure; it is arithmetic. One person cannot be in three conversations, and hiring a second receptionist for three busy windows a day rarely stacks up.
What you can change is what happens to the call that didn't get answered. Right now, nothing does.
What It Does
Not a generic "sorry we missed you". The message acknowledges they may be in discomfort, gives them the option to say so, and tells them exactly when someone will call back — so waiting feels like a plan rather than being ignored.
The reply asks one question that sorts a genuine emergency from a routine booking. Your desk gets a list already triaged, instead of eleven identical missed calls to work through in order.
Out of hours the message changes: when you open, what to do in a real emergency, and a way to leave a booking request that's waiting on the desk in the morning rather than lost overnight.
It captures a name, a number and whether it's urgent. It does not ask for or record health information, and it gives no clinical advice — that stays with your practitioners, where it belongs.
100% South Australian · No lock-in contracts
Missed Call & SMS Automation starts at $800 as a one-off setup. For most clinics one recovered new-patient booking a month covers it several times over.
Everything we build is yours from day one — the system, the settings and the data. Any ongoing support is month-to-month.
Get Your Free Local Business Growth CheckThat's exactly why we write the wording with you rather than using a template. It acknowledges why someone might be calling, never trivialises it, and always gives a route to a real person. If a message doesn't sit right with you, it doesn't go out.
No. It sits alongside whatever you use and doesn't touch your patient records. It handles the phone call that never reached anyone — everything after that happens in your existing system as it does now.
It collects only a name, phone number and urgency, and no health information, so there is nothing clinical held in it. We'll walk your practice manager through exactly what is captured and where it sits before anything goes live.
Yes, and most clinics do after the first fortnight, once they see what people actually send back. Changing the message is a conversation, not a rebuild, and it costs nothing. The version that goes live on day one is a starting point, not something you are stuck with.
Those are exactly the ones this is for. Nobody should be breaking off treatment to answer reception's phone, and the caller should not be met with silence either. The reply goes out on its own during the appointment, so the person hears something immediately and your desk deals with it when it is free.
This is one trade's version of a bigger service. For how Missed Call & SMS Automation works generally — what's included, how it's built and what it costs — see Missed Call & SMS Automation. For everything else we do for health & dental in South Australia, see For Health & Dental.
Free Growth Check
Take the free Growth Check. We'll look at your calls, your Google listing, your website and your bookings, and tell you what to fix first — including when the honest answer is something other than this.
